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The facilities here are excellent; it is purpose built, it is fresh and bright.
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Complaint Procedures
Hoylake Cottage has an:
- Open and honest approach to complaints
- A willingness to listen to any issue, query or complaint
- A willingness to look at the service we provide and ways in which we can improve
- We respond to comments from residents and their families
One in five people cares for an older relative, and many of these carers are also likely to be in poor health.
